Work Experience – Worked at the 3rd largest bearing manufacturing company for 7 years, providing service excellence to a dedicated account base. My approach in providing the best customer experience is proactively meeting customer needs rather than reacting. I enjoy all aspects of interaction with customers, and exhibit professionalism as well as being personable and approachable. I have an honest and open communication with customers, helping to assure informed customers.
What we do better – MPI adds value that competitors do not. MPI performs quality inspections on delivered parts, prior to stocking, ensuring the product our customers have ordered are to their specifications prior to shipping, reducing the necessity for returned materials.
What makes me excited to work for MPI – Mechanical Power, Inc has a “One” MPI approach; we are all one team, here to support each other and work together to ensure all customer inquiries and requirements are being satisfied. Everyone at Mechanical Power is supportive, professional and are treated like family.
Achievements – After working in the education setting for 14 years, I was able to transition into the world of ball bearings with hard work and dedication, moving my way to a Senior Customer Relations Advocate. In establishing and fostering good working relationships with my customers, I was able to obtain 100% scorecards pertaining to delivery. Being part of a Kata Blue Belt, that provides a different way to view your role in an organization, I was better able to recognize and implement necessary changes resulting in saved time and money.
Interesting about me – Originally from Chicago and yes I do have the famous accent! I have been a Wauconda resident long enough to be called a townie. Happily married to my husband Joe for 30+ years, we were graced with 3 wonderful children, who are all married. We have 3 beautiful grandchildren who are our true joy. My husband and I own a pontoon boat and go out as much as possible. I love bowling, reading, walking, biking and music. By far, my biggest enjoyment is family time, that I luckily have a lot of, as my children all live in the area.